Front Desk Supervisor - Hilton Bellevue
Wig Properties LLC•Bellevue, WA
•$0 - $26•Onsite
About The Position
The Hilton Bellevue is currently seeking a full-time Front Desk Supervisor. The Front Desk Supervisor provides guidance and leadership to the front desk staff in an effort to ensure consistent quality customer service and a seamless operation.
Requirements
- Previous hotel front desk experience (2+ years)
- Excellent organization, communication, problem resolution, and team work skills
- Strong computer skills, including Microsoft Office and Outlook
- The ability to work a flexible schedule, including evenings, weekends and holidays
Nice To Haves
- Previous OnQ PMS experience preferred, but not required
Responsibilities
- Instruct front desk agents, operators and bell staff in all aspects of work. Observe performance and encourage improvement.
- Manage front desk operations by completing a daily checklist, determining room rate and availability, assist front desk staff and other departments with questions or requests.
- Resolve customer complaints by conducting research of the situation and resolving the issue to the guests' satisfaction. Authorize allowance when appropriate.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all hotel staff and provide information in order to best serve guests and employees.
- Make recommendations for training related issues and standard operating procedures.
- May act as the Manager on Duty, and be required to respond in emergency situations
Benefits
- Health, dental and vision insurance
- Paid time off - vacation, sick and holiday
- Free parking and employee meals
- 401 (k)
- Hilton Employee Travel program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
