Front Desk Supervisor - Limelight Boulder

Aspen Skiing Company•Boulder, CO

1d•$22 - $26•Onsite

About The Position

The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience.

Requirements

High School Diploma or equivalent required
Strong leadership and team supervision skills
Excellent customer service and conflict resolution abilities
Proficiency in hotel property management systems (PMS) and reservation software
Strong verbal and written communication skills

Nice To Haves

College degree in related field preferred
1 year of management experience preferred
3 year of front desk experience preferred

Responsibilities

Supervise front desk operations to ensure a seamless guest experience
Train, mentor, and support front desk staff in service standards and procedures
Assist with check-in, check-out, and reservation management
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and ensure compliance with hotel policies and brand standards
Coordinate with housekeeping, maintenance, and other departments for guest needs
Balance daily transactions, process payments, and manage billing issues
Prepare shift reports and communicate key information to management
Maintain a welcoming and professional lobby atmosphere
Support emergency procedures and ensure guest safety protocols are followed
Perform additional duties as assigned by hotel management
Other duties as assigned