Front Desk Supervisor (Overnight)

Invited•Akron, OH

1d•Onsite

About The Position

The Front Desk Supervisor is responsible for the daily operations of the front desk. This includes overseeing front desk staff, managing check-ins, and addressing members and guest inquiries. The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.

Requirements

High school diploma or equivalent.
A minimum of 1 year of experience in customer service or front desk role, with at least 2 years in a supervisory position.
Proficiency in using office equipment, reservation systems, and basic computer software.
General Activity: Frequent sitting, standing, walking, and driving
Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion
Sensory Requirements: Talking, hearing, and seeing
Computer
Office Supplies
Adherence to attendance requirements as outlined in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work on weekends and/or holidays as required.

Nice To Haves

Associate or bachelor’s degree in hospitality or a related field.
Strong leadership and team management skills, with the ability to motivate and support staff.
Excellent interpersonal and communication skills, with a professional and friendly demeanor.
Ability to handle multiple tasks and work effectively in a fast-paced environment.

Responsibilities

Oversee front desk activities, including member and guest check-ins, reservations, and inquiries.
Handle inquiries and provide information about club amenities, services, and events.
Assist with special requests, ensuring a positive experience for all members and guests.
Monitor and ensure that the front desk area and lobby are clean, organized, and well maintained.
Report any maintenance or safety issues to the appropriate personnel.
Ensure that all club policies and procedures are followed by members and guests.
Assist with training and scheduling front desk staff, ensuring they deliver excellent customer service.
Answer and direct phone calls, emails, and other communications to the appropriate departments.
Schedule and confirm appointments or reservations for club facilities and services.
Assist with generating reports related to membership, reservations, and guest usage to ensure accurate tracking of club activities.
Support the overall efficiency of the team by collaborating and contributing to the club’s goals.