Front Desk Supervisor - AC Hotel Lansing

Concord Hospitality Enterprises•Lansing, MI

About The Position

Are you passionate about hospitality and creating unforgettable guest experiences? At AC Hotel Lansing, we blend modern design with European-inspired service, and we’re looking for a Front Desk Supervisor who shares our commitment to excellence. As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold AC brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine. Why You’ll Love This Role: You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment. You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years. You’ll work in a stylish, vibrant setting that reflects the AC Hotel brand’s sophisticated, modern vibe. WHY AC HOTEL LANSING & CONCORD HOSPITALITY? Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels. Career Growth: We invest in your development with training and advancement opportunities. Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At AC Hotel Lansing, you’ll join a team that values you and celebrates success together. Stylish Environment: Work in a space designed for modern travelers, where every detail matters. If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you! Apply today and bring your hospitality talent to AC Hotel Lansing!

Responsibilities

Deliver exceptional service to every guest, every time.
Oversee check-in/check-out processes with efficiency and warmth.
Manage reservations, special requests, and room blocks like a pro.
Maintain a thorough knowledge of our property, amenities, and selling strategies.
Support yield management efforts alongside the AGM and GM.
Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic.
Uphold safety, security, and emergency procedures.