Front Desk Supervisor
Gold's Gym - Cascade Fitness, LLC•Richland, WA
•Onsite
About The Position
The Front Desk Supervisor will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position supports front desk operations, ensures consistent execution of company policies, and provides leadership and training to the front desk team. Responsible for delivering excellent customer service to our members while role-modeling the organization’s values and culture.
Requirements
- High school diploma or equivalent required; college coursework or degree preferred.
- Previous experience in customer service or retail environment.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient with computer systems and software, including CRM platforms.
- Ability to work flexible hours, including evenings and weekends.
- Leadership experience or potential to lead a team.
Nice To Haves
- Knowledge of gym operations and membership processes is a plus.
Responsibilities
- Welcomes members and guests, manages front door and retail security, and verifies check-ins.
- Handles delinquent accounts and directs guests efficiently.
- Conducts tours, assists with memberships, answers calls, and addresses member needs promptly.
- Maintains appearance, schedules appointments, manages retail, drinks, juice bar, and supplement sales, and ensures front desk cleanliness.
- Completes shift walk-throughs, follows procedures, logs issues, reports incidents, adheres to attendance policies, provides shift coverage, and performs additional tasks as needed.
Benefits
- Health insurance
- Paid time off
- Bonus based on performance
- Dental insurance
- Full-time Benefits after 90-days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
