Front Desk Supervisor
About The Position
The Front Desk Supervisor role at Tucson Marriott University Park is a full-time position focused on overseeing daily front desk operations and ensuring exceptional guest experiences. The position is part of the Atrium SPIRIT culture, which emphasizes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. The company offers opportunities for career growth, a 401(k) plan with company match, comprehensive health coverage (medical, dental, vision), paid time off, and various perks like DailyPay, wellness programs, tuition reimbursement, and exclusive discounts. The role also involves making a difference through community service and volunteer programs.
Requirements
- Customer service and leadership experience.
- Strong communication skills.
- Detail-oriented and organized.
- Tech confident (hotel systems, emails, reports).
- Able to lift 50 lbs and stay on your feet.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Answer phones, update the reader board, and assist with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
