Front Desk Supervisor - Hyatt House University Area-Lansing

Concord Hospitality Enterprises•Lansing, MI

3d•Onsite

About The Position

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold AC brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

Requirements

Passionate about hospitality and creating unforgettable guest experiences.
Leadership skills to guide a team.
Ability to engage with people.
Ability to deliver elevated experiences.

Nice To Haves

Experience in a similar role.
Knowledge of AC brand standards.
Experience with yield management.

Responsibilities

Deliver exceptional service to every guest, every time.
Oversee check-in/check-out processes with efficiency and warmth.
Manage reservations, special requests, and room blocks like a pro.
Maintain a thorough knowledge of our property, amenities, and selling strategies.
Support yield management efforts alongside the AGM and GM.
Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic.
Uphold safety, security, and emergency procedures.