Front Desk Supervisor - Soho House Austin

Soho House & Co. • Austin, TX

2d • Onsite

About The Position

The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledgeable about our House and the Nashville community.

Requirements

• At least 1 year of Front Desk experience in a similar industry.
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera.
• Problem solving skills and ability to bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holidays (as needed).

Responsibilities

• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• Oversee scheduled shifts and ensure all tasks are delegated and completed.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Assist in the training, development, coaching, and mentoring for the department.
• Communicate within the department as well as other departments on crucial matters.
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• Ensure the company culture is visible in all aspects of the business.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situation.
• Comply with all hotel policies, standards and local laws.
• Greet guests and check them into and out of the Hotel.
• Be fully knowledgeable of room types, room descriptions, rates and availability.
• General phone etiquette.
• Present any messages or packages.
• Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.
• Offer assistance in arranging transportation.
• Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• Regular and reliable attendance.

Benefits

• Medical
• Dental
• Vision
• Retirement fund with a 2% match
• Sick days
• Vacation days
• Training to develop technical and managerial skills
• Career progression domestically or internationally
• Managerial or technical advancement
• Mentoring
• Apprenticeship
• Local outreach
• Sustainability initiatives
• Access to internally and externally run courses
• Access to monthly calendars for trips, trainings, and events
• Access to monthly team events (fitness sessions, cinema screenings, art classes)
• Substantial meal free of charge whilst on duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed