Front Desk Supervisor
Atrium Hospitality•Norfolk, VA
•Onsite
About The Position
Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. Coach, train, and motivate front desk associates. Handle guest concerns with grace, urgency, and a can-do attitude. Monitor cash handling, shift reports, and compliance with brand and safety standards. Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
Requirements
- Customer service and leadership experience
- Strong communication skills
- Detail-oriented and organized
- Tech confident
- Able to lift 50 lbs and stay on your feet
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Answering phones, updating the reader board, or helping with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- wellness programs
- tuition reimbursement
- exclusive discounts on your favorite brands and services
- community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
