Front Desk Supervisor (Full-Time) - Sonesta ES Suites San Diego - Rancho Bernardo

WS Management•San Diego, CA

1d•Onsite

About The Position

The Front Desk Supervisor manages all aspects of the Front Desk including Front Desk/Guest Service Agents, staff training and labor management, business reconciliations, audits, reservations, and guest satisfaction. This role involves maintaining administrative records, forms, and compliance documents, supporting onboarding tasks, and assisting General Managers with scheduling, reports, and internal documentation. The supervisor will also coordinate with corporate accounting/HR and handle sensitive information with confidentiality and professionalism.

Requirements

Front Desk hotel experience required
Accounting, bookkeeping, or invoice processing experience preferred
Strong organization and attention to detail
Ability to balance guest service with administrative work
Comfortable working with PMS and accounting systems

Nice To Haves

Supervisory experience preferred

Responsibilities

Manage all aspects of the Front Desk, including Front Desk/Guest Service Agents.
Oversee staff training and labor management.
Handle business reconciliations, audits, and reservations.
Ensure guest satisfaction.
Maintain administrative records, forms, and compliance documents.
Support onboarding tasks such as new hire setups, training documents, or communication logs.
Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
Coordinate with corporate accounting/HR as needed.
Handle sensitive information with confidentiality and professionalism.