Front Desk Supervisor

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

103d • Onsite

About The Position

The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service. The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor’s roll in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively in English to customers, managers, guests, or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to stand and talk or hear.
• Frequently required to use hands to finger, handle or feel objects, tools, or controls.
• Occasionally required to walk; sit;; and reach with hands and arms.
• Must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision and the ability to
• Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments.
• This position also requires frequent interaction with many other departments.
• Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.

Nice To Haves

• Associates degree (A.A.) or equivalent from two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Trains and supervises front desk clerks and PBX operators.
• Acts as Front Office Manager in the absence of the Front Office Manager.
• Assists the Reservations and PBX Departments.
• Reads the Communication Log and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Uses voicemail, pagers and walkie talkies at appropriate times.
• Checks guests in and out.
• Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Assists the Reservations Department in booking and assigning rooms.
• Responsible for accurate shift closing reports for front desk clerks.
• Does key audit and re-keys guest room locks when necessary.
• Handles inquiries and provides information and directions to Guests and Members.
• Informs housekeeping of check outs and new arrivals.
• Follows up on all outstanding guest assistance requests.
• Functions as Manager on Duty when needed.
• Takes Tennis reservations.
• Relieves the switchboard for breaks.
• Writes Incident, Accident and Guest Comment reports.
• Supervises subordinates in the Front Desk, Bell stand, and PBX.
• Responsible for the overall direction, coordination, and evaluation of these individuals.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties may be assigned.

Benefits

• Free daily meal and salad bar
• Medical
• Dental
• Vision
• 401K (based on employment status)
• Paid vacation
• Sick time
• Holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree