Supervisor, Front Desk - The Elmore Hotel

Coury Hospitality•Southlake, TX

About The Position

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing Front Desk Agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The supervisor leads by example and ensures service standards align with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality. Additional tasks may be assigned or revised at the manager’s discretion based on business volume and operational needs. Employment is at-will and does not create a contract of employment.

Requirements

Prior front desk experience in a luxury or boutique hotel.
Strong communication and interpersonal skills.
Ability to lead by example while remaining hands-on in daily operations.
Strong problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Strong working knowledge of property management systems.
Professional appearance and service-oriented demeanor.
Ability to work collaboratively with management and team members.
Flexibility to work weekends, holidays, and varying shifts.
Ability to stand for extended periods.
Ability to use computers, phones, and standard office equipment.
Ability to move throughout the property as needed.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Supervisory experience.

Responsibilities

Supervise front desk operations during assigned shifts to ensure smooth guest service.
Perform Front Desk Agent duties, including check-in, check-out, and guest communication.
Assist the Front Desk Manager with training, coaching, and onboarding front desk team members.
Serve as the first point of contact for guest concerns, assist with service recovery, and escalate issues as needed.
Support scheduling coverage, shift assignments, and break coordination as directed.
Ensure adherence to front desk procedures, cash-handling policies, and service standards.
Coordinate and ensure timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
Monitor amenity delivery during shifts, address delays or issues, and escalate concerns to the Front Desk Manager as needed.
Monitor lobby and front desk presentation to maintain a polished and professional environment.
Assist with daily reports, audits, and operational checklists.
Communicate with housekeeping, bell services, and maintenance to support guest needs.
Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
Follow hotel security, privacy, safety, and emergency procedures.