Front Desk Supervisor

Crestview Management • Arlington, TX

46d • Onsite

About The Position

We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington, VA location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and employees.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing inquiries to appropriate personnel.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle escalated customer service issues and resolve conflicts efficiently and diplomatically.
• Monitor and maintain security protocols, including visitor sign-in/out procedures and access control.
• Collaborate with other departments to support smooth office operations and communication.
• Prepare and maintain reports related to front desk activities and staff performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree