Front Desk Supervisor

Atlanta Marriott Peachtree Corners • Peachtree Corners, GA

11d • Onsite

About The Position

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest. Are you an experienced hospitality professional with strong leadership skills, an upbeat and positive attitude, and a passion for exceptional guest service? We’re looking for a Front Desk Supervisor to join our team and help lead our front office in a vibrant, full-service hotel environment. The ideal candidate will have prior front office experience in a full-service hotel, strong supervisory experience, and proficiency in FSPMS. We are looking for a confident, approachable leader who brings positive energy to the team, enjoys engaging with guests and associates, and can lead by example in a fast-paced environment.

Requirements

• Previous front office experience in a full-service hotel is required.
• FSPMS experience is required.
• Comprehensive knowledge of hotel operations, front office procedures, and guest service standards.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Upbeat, positive, and engaging personality with a genuine passion for hospitality and guest service.
• Ability to coach, motivate, and hold team members accountable while fostering a positive and team-oriented work environment.
• Ability to handle difficult or escalated situations with professionalism, empathy, and sound judgment.
• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
• Knowledge of applicable federal, state, and local health, safety, and legal regulations.
• Ability to obtain and maintain any required licenses or certifications.

Nice To Haves

• Previous supervisory or leadership experience in a hotel environment is strongly preferred.
• Additional language ability preferred.
• CPR and First Aid certification preferred.

Responsibilities

• Lead and support front desk agents during daily operations, ensuring service standards and procedures are consistently followed.
• Supervise, coach, train, and develop front office team members while holding the team accountable to performance and service expectations.
• Foster a positive, upbeat, and team-oriented work environment while motivating associates to deliver exceptional guest service.
• Handle escalated guest concerns with professionalism, empathy, and effective problem-solving.
• Oversee check-ins, check-outs, room assignments, billing accuracy, and daily front desk operations.
• Utilize FSPMS to manage room status, front office operations, and daily reporting.
• Coordinate closely with Housekeeping, Engineering, Sales, and other departments to ensure seamless guest experiences.
• Lead by example with a friendly, approachable, and professional demeanor when interacting with guests and associates.

Benefits

• Competitive hourly wage
• Medical, dental, vision and 401k plan options
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination.
• Free Parking
• Free Lunch
• Hotel Discounts
• Daily Pay – get paid every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED