Front Desk Supervisor (Full Time) Towne Place Suites by Marriott Ontario Airport

WS Management•Rancho Cucamonga, CA

10d•Onsite

About The Position

Towne Place Suites by Marriott Ontario Airport is seeking a dedicated, guest-focused, and experienced Front Desk Supervisor to lead our front office team. The ideal candidate will be responsible for ensuring exceptional guest service, supporting front desk operations, and assisting with staff supervision, training, and daily hotel activities. This role is perfect for an individual with strong leadership skills, hospitality experience, and a passion for creating a memorable guest experience.

Requirements

Front Desk hotel experience required
Minimum 1-2 years experience (supervisory preferred)
Strong organization and attention to detail
Ability to balance guest service with administrative work
Comfortable working with PMS and accounting systems
Ability to work flexible schedules, including evenings, weekends and holidays.
Excellent communication and interpersonal skills
Strong customer service and conflict-resolution skills

Responsibilities

Maintain administrative records, forms, and compliance documents.
Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
Handle sensitive information with confidentiality and professionalism.
Supervise front desk operations during assigned shifts.
Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
Balance Cash drawers and ensure accurate billing and payment processing.
Handle guest requests, complaints, and service recovery with professionalism.
Assist with training, coaching, and motivating front desk associates.
Prepare and review daily reports, shift audits, and operational documentation.
Ensure compliance with Marriott brand standards, hotel policies, and procedures.
Monitor room availability, reservations, check-ins, and check-outs.