Front Desk Supervisor - Aloft by Marriott Dallas Downtown

Coury Hospitality•Dallas, TX

5d•Onsite

About The Position

At Aloft Dallas Downtown, we’re not just a place to stay, we’re a destination where energy, style, and innovation come together. Set in a historic building in the heart of downtown, our hotel combines bold design, a vibrant social scene, and the spirit of modern hospitality. With spacious loft-inspired guest rooms, buzzing common spaces like the WXYZ bar, and a location steps from Dallas’s top attractions, every role here is part of creating an unforgettable guest experience. From front desk to food & beverage, each Experience Curator helps bring our dynamic vibe to life. If you thrive in a fast-paced, creative environment where individuality is celebrated, Aloft Dallas Downtown is where your journey begins.

Requirements

Prior front desk experience in a luxury or boutique hotel
Strong communication and interpersonal skills
Ability to lead by example while remaining hands-on in daily operations
Strong problem-solving skills and attention to detail
Ability to multitask in a fast-paced environment
Strong working knowledge of property management systems
Professional appearance and service-oriented demeanor
Ability to work collaboratively with management and team members
Flexibility to work weekends, holidays, and varying shifts

Nice To Haves

supervisory experience preferred

Responsibilities

Supervise front desk operations during assigned shifts to ensure smooth guest service
Perform all Front Desk Agent duties, including check-in, check-out, and guest communication
Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members
Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed
Support scheduling coverage, shift assignments, and break coordination as directed
Ensure adherence to front desk procedures, cash-handling policies, and service standards
Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts
Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed
Monitor lobby and front desk presentation, ensuring a polished and professional environment
Assist with daily reports, audits, and operational checklists
Communicate effectively with housekeeping, bell services, and maintenance to support guest needs
Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities
Follow all hotel security, privacy, safety, and emergency procedures
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.