Front Desk Supervisor

Gold's Gym•Charlotte, NC

34d•$29,000 - $35,000•Onsite

About The Position

The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management. Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department. From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences. We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!

Requirements

Leadership skills
Operational execution skills
Team accountability skills
Performance management skills
Ability to build strong member relationships
Ability to deliver a consistent club experience
Ability to ensure smooth and efficient check-in processes
Ability to maintain a clean, organized, and professional front desk area
Ability to resolve member concerns promptly
Ability to ensure policies and procedures are followed
Ability to build and manage weekly schedules
Ability to address coverage gaps quickly
Ability to assist with hiring, onboarding, and training
Ability to monitor attendance and punctuality
Ability to drive Dollar Per Check-In (DPC) performance
Ability to coach the team on sales and booking opportunities
Ability to execute promotions
Ability to support revenue growth
Ability to drive consistent booking of fitness assessments
Ability to train and hold staff accountable for booking percentages
Ability to partner with the Fitness Manager
Ability to manage inventory levels and maintain accurate counts
Ability to place orders for supplies
Ability to ensure product displays are organized, stocked, and merchandised
Ability to minimize shrinkage and maintain inventory accountability
Ability to oversee Kids Club operations
Ability to ensure cleanliness, compliance, and proper supervision in Kids Club
Ability to address parent concerns professionally
Ability to enforce daily cleaning and operational checklists
Ability to ensure laundry, towel stock, and front-end presentation standards are maintained
Ability to communicate maintenance issues
Ability to communicate daily goals, expectations, and updates
Ability to track key metrics
Ability to collaborate with management on performance and priorities
Drive, discipline, and leadership to develop high-performing teams and deliver measurable results

Nice To Haves

Experience in the fitness industry
Experience in a supervisory role

Responsibilities

Set the tone for a professional, energetic, and welcoming front desk environment.
Lead by example in all member, guest, and staff interactions.
Create a culture of accountability, urgency, and performance.
Build strong member relationships and deliver a consistent club experience.
Ensure smooth and efficient check-in processes at all times.
Maintain a clean, organized, and professional front desk area.
Resolve member concerns promptly and escalate issues when needed.
Ensure policies and procedures are followed consistently by all front desk staff.
Build and manage weekly schedules for front desk and Kids Club coverage.
Ensure shifts are properly staffed and coverage gaps are addressed quickly.
Assist with hiring, onboarding, and training new front desk team members.
Monitor attendance, punctuality, and overall team accountability.
Drive Dollar Per Check-In (DPC) performance on a daily basis.
Coach the team on supplement sales, retail sales, and booking opportunities.
Execute promotions and maintain visible tracking of sales performance.
Support revenue growth through consistent front desk sales behaviors.
Drive consistent booking of fitness assessments for all new and existing members.
Train and hold front desk staff accountable to achieving a high booking percentage.
Partner with the Fitness Manager to improve booking.
Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.
Manage supplement and retail inventory levels and maintain accurate counts.
Place orders for supplements, retail items, and operational supplies as needed.
Ensure product displays are organized, stocked, and merchandised appropriately.
Minimize shrinkage and maintain inventory accountability.
Oversee Kids Club staffing, scheduling, safety, and daily operations.
Ensure cleanliness, compliance, and proper supervision standards are maintained.
Address parent concerns professionally and support a positive family experience.
Enforce daily cleaning and operational checklists for front desk areas.
Ensure laundry, towel stock, and front-end presentation standards are maintained.
Support communication of maintenance issues and follow-up on operational needs.
Communicate daily goals, expectations, and updates to the front desk team.
Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
Collaborate with the General Manager and Fitness Manager on performance and priorities.