Front Desk Supervisor
About The Position
About the Job: Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the Front Office Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity. Who We Are: StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.
Requirements
- Must have a comprehensive knowledge of hotel operations and guest services
- Proficient with computer systems, Hilton brand systems experience a plus
- Strong communication and interpersonal skills
- Ability to handle difficult situations and maintain professionalism
- Open availability for coverage of all shifts is required
- High school education preferred; relevant training and experience required
- Previous experience in a hotel environment preferred
- Knowledge of applicable Federal, state, and local health, safety, and legal regulations
- Ability to obtain required licenses and certificates
- Additional language ability preferred
- CPR and first aid training preferred
Nice To Haves
- Hilton brand systems experience a plus
- Additional language ability preferred
- CPR and first aid training preferred
Responsibilities
- Maintain standards of quality guest service.
- Maintains proper supervision over all aspects of administration and operations for the Front Office Department.
- Oversees all problem resolution matters in the absence of the Front Office Manager and the GM.
- Increase level of guest satisfaction by delivery of an exceptional product through employee hiring, training, and development.
- Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Other duties as assigned.
Benefits
- Various plan options for Medical, Vision & Dental
- Basic Life Insurance (provided)
- Voluntary Short-Term and Long-Term Disability
- Hotel Associate and Friends & Family Discounts
- Options for Pet Insurance
- Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
- 401K Match
- Paid Time-Off
- Leadership Training Programs/Mentorships
- Competitive Salaries
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
