Front Desk Supervisor (50275)

Platinum Dermatology Partners LLC•Irving, TX

1d•Onsite

About The Position

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

High School Diploma or GED is required.
Minimum of 2-3 years experience working in a medical office.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Able to work efficiently in a fast-paced environment.
Able to demonstrate compassion and caring in dealing with others, patients, and coworkers.
Able to prioritize tasks, understand the providers' instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.

Nice To Haves

Prior dermatology experience is preferred.
Some supervisory experience is preferred.

Responsibilities

Train new hires on check-in, check-out, chart prep, and batching/balancing/deposits.
Collect copayments, patient balances, coinsurance, and deductibles.
Ensure the front desk team greets all patients and delivers excellent patient care.
Act as a liaison for patient complaints and work with the manager.
Confirm all appointment reminder calls have been made.
Ensure team members are prepping schedules one week in advance.
Serve as a superuser for the front desk system, assisting with coverage and training.
Assist with inventory counts.
Assist in ordering supplies and ensuring the front desk has necessary supplies.
Assist the Practice Manager with projects or initiatives.
Assist in developing training tools for front office staff.
Track front office metrics including no-shows, recalls, and cancellations, and ensure patient reactivation.
Schedule or reschedule patients due to provider schedule changes.
Assist the Practice Manager in ensuring the alarm is set or disarmed at the start and end of the day.
Ensure teams print next-day schedules and identify patients needing rescheduling due to provider changes.
Clear all voicemail messages and assign team members goals for completing calls.
Set schedules for front staff and communicate scheduling needs to the manager.
Create a culture of patient excellence and customer service.
Assist in proper communication between the practice manager, provider, and back-office staff.
Identify areas of staff development and coaching and communicate with the Practice Manager.