Front Desk Supervisor - Bar Harbor Inn and Spa

Witham Family Hotels•Bar Harbor, ME

26d•Onsite

About The Position

Join Our Team as a Full-Time Seasonal Front Desk Supervisor at the Bar Harbor Inn and Spa! We're seeking a Full-Time Seasonal Front Desk Supervisor to join our dedicated team at the iconic Bar Harbor Inn and Spa. This position is perfect for someone who thrives in guest-focused environments and enjoys leading a team in delivering exceptional service. As a Front Desk Supervisor, you'll oversee the day-to-day operations of the front desk, supporting the Front Office Manager in ensuring a seamless and welcoming experience for every guest. From check-in to check-out, your leadership will help create the warm and memorable experiences our guests cherish. At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer, and we believe our strength lies in our differences. This seasonal, full-time position runs from spring through fall.

Requirements

Strong leadership and team management abilities.
Excellent communication and problem-solving skills.
Proficiency with front desk software (training provided).
Attention to detail and ability to multitask in a fast-paced environment.
A positive, collaborative attitude and a passion for guest service excellence.
Previous hospitality or front desk experience is preferred.
Proven track record in team leadership is a plus.

Responsibilities

Supervise front desk operations, ensuring smooth and efficient guest service.
Lead, mentor, and support front desk staff to achieve their best.
Train new team members and provide ongoing support for hotel systems and procedures.
Manage room assignments, guest check-ins/check-outs, and special requests.
Handle guest inquiries, concerns, and complaints with professionalism and empathy.
Collaborate with other departments to ensure guest satisfaction and seamless operations.
Assist the Front Office Manager with scheduling, performance evaluations, and administrative tasks.
Maintain a welcoming and organized front desk area.
Perform additional duties as assigned by management.

Benefits

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
End of Season Bonus.
Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
Core Values Program: Earn points for branded swag!
Referral Bonus: Up to $1,000 per new full-time employee you refer.
Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and anonymous counseling services.
Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual event that recognizes YOU!
Company gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.