Front Desk Supervisor

Sonesta Hotels•Cambridge, MA

13d•$29 - $31•Onsite

About The Position

Supervises the front desk agents in their daily activities and maintains a good guest experience by performing the following duties. Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing fast. We offer a blend of full-service and focused hotels in major cities, with a diverse portfolio of owned, managed, and franchised properties. We are driven by the human side of hospitality, delivering service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Requirements

Supervises the front desk agents in their daily activities and maintains a good guest experience.

Responsibilities

Performs all duties related to checking in and checking out guests.
Conducts daily pre-shift meetings with all Front Desk staff.
Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards.
Delegates tasks to agents as needed.
Checks front desk work for consistency and accuracy and handles any problems that may arise.
Oversees the completion of all Front Desk checklists.
Verifies all house accounts and investigates all room discrepancies.
Communicates all pertinent information to manager/supervisor for following shift.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.