Front Desk Supervisor

Houston Retina Associates•Webster, TX

6d•Onsite

About The Position

At Houston Retina Associates, we’re more than a leading ophthalmology practice—we’re a team dedicated to preserving and restoring vision for our patients. Specializing in advanced care for retinal conditions like macular degeneration, diabetic retinopathy, and retinal detachment, we combine cutting-edge technology with compassionate, personalized treatment. Our culture is built on collaboration, innovation, and continuous learning. We value every team member’s contribution and provide opportunities for professional growth in a supportive environment. With multiple locations across the greater Houston area, we’re proud to serve our community and make a meaningful impact every day. If you’re passionate about excellence in patient care and want to be part of a team that truly makes a difference, we invite you to join our team! Houston Retina Associates is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services.

Requirements

High School Diploma or the equivalent years related experience required
Minimum of 2 year medical office experience
Nextech/ICP experience strongly preferred
Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Intermediate/Advanced understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling

Nice To Haves

Nextech/ICP experience strongly preferred

Responsibilities

Coordinates administrative activities of front desk team
Coordinates patient flow between front desk and clinical operations
Oversees efficient and accurate demographic collections, audit team member activity for re-training and education opportunities.
Oversees End of Day Closing process and Time of Service collections; troubleshoot daily cash reconciliation and posting issues
Coordinates and submits orders for office supply needs
Monitors and audits retail sales and product inventory
Oversees and maintains facility compliance standards.
Coordinates and ensures all medical records requests received from patient, medical office, or other entity are completed in a timely and efficient manner
Coordinates & assign staffs scheduling for daily needs
Oversees, monitors, and works the appointment rescheduling queue timely
Monitors and completes the process for appointment recalls and reminders as set by the individual practice SOP.
Oversees the training and onboarding of new front desk team members and associates
Collaborates with human resources and office manager(s) on annual performance/merit reviews, performance growth/goals, and disciplinary actions for assigned team members.
Leads daily huddle and regularly scheduled team meetings
Contributes to doctor schedule template creation and updates
All duties of a Front Desk Lead & Associate are maintained under the Supervisor title and expectations for completion remain the same. The Front Desk Supervisor is still responsible for working in a patient-facing capacity.
Greet patients warmly and verify appointment details.
Collect necessary documentation including ID, Insurance Cards, referral forms, etc.
Book, confirm, and reschedule appointments
Verify insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collect co-payments and outstanding balances; calculate patient’s financial responsibility and communicate to patient; document in practice management system.
Explain billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Assist with preparation of patient charts prior to clinic as needed
Answer phones and respond to inquiries
Relay messages between patients and clinical staff
Maintain protected health information in accordance with HIPPA/PHI guidelines
Handle paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accept deliveries of packages, mail, or other supplies from outside vendors
Maintain a clean, organized, and welcoming reception area for all patients and visitors.
Provide clear information about services, wait time, and policies
Address patient concerns professionally and respectfully.
Photocopy and fax records and forms according to established policies and procedures.
Maintains patient confidentiality.
Contributes to the team effort by completing additional tasks/projects as needed