Front Desk Supervisor
Beyond Grad•Los Angeles, NE
•Onsite
About The Position
This placement opportunity includes several departments and positions, starting with an orientation phase, followed by roles as a Front Desk Agent, Rooms Controller Agent, and culminating in a Front Desk Supervisor position. The program is designed to provide comprehensive training in various aspects of hotel operations, customer service, and management within the Rooms Division.
Requirements
- At least 6 months of experience
- Work integrated learning
Nice To Haves
- Outgoing and adventurous personalities!
Responsibilities
- Oversee front desk agents
- Handle walk over procedures
- Maintain hourly house counts
- Manage sell-out controls
- Manage room key controls
- Train staff on upselling techniques
- Resolve guest concerns
- Assign tasks to front desk agents
- Provide training and support to front desk agents
- Maintain all front desk related equipment and a par stock of supplies
- Implement strategies to maximize occupancy and revenue
- Review Housekeeping reports and follow-up
- Learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes, and daily management meetings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
