Front Desk Supervisor
Peregrine Hospitality•Clearwater, FL
•Onsite
About The Position
The Front Desk Supervisor is responsible for overseeing front desk operations, training and monitoring staff, and ensuring excellent guest service. This role requires a comprehensive understanding of hotel software systems, reservation management, check-in/check-out procedures, and maintaining guest satisfaction throughout their stay. The supervisor will also play a key role in revenue maximization, property safety, and upholding hotel policies and service standards.
Requirements
- At least 2 years of hotel front desk experience
- Excellent people skills to supervise staff
Responsibilities
- Train and monitor front desk staff.
- Assist with reservations and checking guests in and out of the hotel using the software system.
- Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
- Preserve the security and privacy of guest rooms and administrative keys.
- Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
- Assist with special requests, group blocking and unusual circumstances.
- Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
- Maximize revenues through sales strategy and outstanding customer service.
- Develop a comprehensive knowledge of rates, features, amenities, and area attractions for the property and competitors.
- Maintain the confidentiality of company information.
- Sustain the safety of the property through risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
- Serve as a role model to demonstrate appropriate behaviors.
- Carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
- Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
- Foster open channels of communication between all employees.
- Follow all additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
