Front Desk Supervisor

Donohoe Hospitality Services•Arlington, VA

28d•Onsite

About The Position

Join our Team at Residence Inn Arlington Courthouse! Are you looking for a fulfilling career in a modern, eco-friendly environment? The new Residence Inn Arlington Courthouse offers all the comforts of home while leading the way in green practices and awareness by meeting Arlington County LEED requirements. Located in the vibrant Courthouse Village, our hotel is just a short walk from a variety of restaurants, shopping, entertainment, and recreational facilities. With the Courthouse Metro stop just steps from our door, traveling to and from work anywhere in the Washington, DC, area is a breeze. As part of our team, you'll enjoy a supportive, collaborative work atmosphere where every member plays a crucial role in delivering an exceptional guest experience.

Requirements

Previous hotel front desk experience.
Ability to stand for a long period of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Good communication and interpersonal skills.

Responsibilities

Supervise Front Desk operations.
Maintain the highest levels of productivity, employee morale, and guest service.
Ensure that all hotel policies and procedures are followed.
Assist FOM in the training of employees, including but not limited to guest services, brand standards, hotel policies and procedures, and all POS systems.
Check guests in and out of the hotel in accordance with hotel and/or brand standards.
Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
Take, modify, and cancel guestroom reservations.
Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Maintain the cleanliness of the Front Office area.
Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel, and/or staff.
The hotel operates 24 hours a day, 7 days a week. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.