Wyndham Grand Pittsburgh Downtown - Front Desk Supervisor

Aimbridge Hospitality•Pittsburgh, PA

17h•Onsite

About The Position

The Front Desk Supervisor leads front desk operations and helps ensure guests feel welcomed and valued. The role oversees smooth check-ins and check-outs, supports reservations and VIP requests, and responds to guest concerns. It also involves keeping operational records and communications organized, supporting room revenue through knowledge of rates and promotions, training associates, and maintaining safety and service standards. The position is at Wyndham Grand Pittsburgh Downtown, a 712-room hotel in downtown Pittsburgh.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license required.
Comply with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.

Responsibilities

Greet guests warmly and ensure check-ins and check-outs run smoothly.
Assist with reservations and VIP requests and help deliver a positive guest experience.
Track logs and manage messages and packages with professionalism and efficiency.
Stay informed about rates, packages, and promotions to support room revenue and guest value.
Build and support a communicative front desk team.
Train new associates.
Resolve guest concerns and workplace issues confidently and creatively.
Maintain safety and service standards.