Front Desk Supervisor - $18 hour

Concord Hospitality Enterprises•Smyrna, TN

3d•Onsite

About The Position

The Guest Service Rep ensures that all guests receive the highest service level of hospitality during their stay. The Guest Service Rep is responsible for maintaining good personal and working relationships with internal and external clients. This position will mainly be evening and weekend shifts. The supervisor would work the morning shifts when the General Manager is not working the desk.

Requirements

Knowledge of Microsoft Office products.
Knowledge of hospitality guest management systems.
Excellent verbal and written communications skills.
Good organizational skills, detail-oriented.
Comfortable working in an environment that requires multitasking.
Focused on providing exceptional customer service.
Able to problem solve and resolve issues effectively and efficiently.
High school diploma or GED; or 6+ months working in customer service
Cash-handling experience
Employees need to provide their own personal footwear and pants. The shoes/boots need to be in good repair and have a closed toe.
Employees are strictly prohibited from socializing with guests.
Employees should not accept tips or gifts from guests.
Company policy restricts employment of relatives at the same property.
Employees should not enter the office area when the office is closed unless for a valid business purpose.
You are not to use the property computer for personal reasons, and are specifically prohibited from using the internet in the office unless for business.
You are accountable for all cash, checks, and credit card receipts processed during your business shift.
Never be alone with a guest in a room with the door closed, never allow a guest access to the commercial laundry, back office, or storage rooms.
Complete all of your Clean & Safety certification checklists; make sure you understand all of the dangers of chemicals, blood borne pathogens, and equipment around the hotel.
Always use your personal protection equipment (PPE).
Never engage with a guest if they are violent or could cause harm to you.
Make sure you understand all of the emergency procedures, where the shut-offs are located and what to do if hurt on the job.
Ask for help when lifting heavy objects, and perform every assigned task the correct and safe way every time.

Responsibilities

Lead and train your Front Desk Team to SUCESS!
Assist the General Manager with day to day operations.
Ensure all payments are processed accordingly and in a timely manner.
Ensure an excellent first impression for all guests and potential guests.
Offer assistance to guests and provide concierge service regarding hotel and the community.
Ensure guests’ check-in and departure experience is warm and welcoming.
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
Assist in processing laundry.
Assist with cleaning common areas
Responsible to utilize and follow all Safety and Security procedures.
Responsible for secure cash handling and processing procedures.
Manage confidential information for the company and guests.
Responsible for proper administration for key control.
Routinely conduct property/security walks.