Front Desk Supervisor

Xanterra Travel Collection•Williams, AZ

13d•Onsite

About The Position

Join our Lodging team at the Grand Canyon Railway & Hotel! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel is one of the finest hotels, operating 298 standard and deluxe guest rooms. At the Grand Canyon Railway & Hotel, beyond the iconic train and beautiful western backdrop, the hotel is known as a place of remarkable beauty, peace, scenic grandeur, and top-notch hospitality. All aboard for a fun and exciting job! As our employee, you receive discounted meals, employee discounts to explore other Xanterra properties, and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of the Grand Canyon Railway & Hotel, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth! This is a full-time, year-round position located in the beautiful city of Williams, Arizona! The Front Desk Supervisor is responsible for resolving guest issues to the best of their ability, calling on direct reports when necessary, assisting management in the training and supervision of all front desk staff, and is responsible for performing all functions and responsibilities of the Manager on Duty, Guest Service Agent, and Night Auditor when needed.

Requirements

Supervisory experience in the lodging industry.
Previous guest service and cash handling work experience.
Experience with computers and Windows-type software.

Nice To Haves

Experience with Hotel Property Management Software is preferred.
Knowledge of Williams and the surrounding area is preferred.

Responsibilities

Fully understand and support Xanterra's Mission Statement and Core Values.
In the absence of the Front Desk Management, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
Resolve guest problems to the best of your ability calling on direct reports when necessary. Never leave a guest unsatisfied.
Assist the Director of Lodging and/or Assistant Front Desk Manager in training all front desk staff. Using Guest Service Agent Training Manual.
Perform all functions and responsibilities of a Guest Service Agent and Night Audit when needed.
Under the direction of the Front Desk Management, assist in resolving conflicts & administering consistent disciplinary action when necessary.
Responsible for handling all group tours. Assist with the blocking, pre-registration, and registration of all tours, VIPs, and any other special attention guests; ensure that rooms are inspected before arrival for all VIPs.
Monitor the flow of information from shift to shift and day to day through the use of verbal and email communication. Inform Front Desk Management of all situations using email, verbal, or phone communication.
Assist Front Desk Management in having schedules posted on time.
Assist Front Desk Management in managing labor according to schedule and business levels.
Enforce adherence to Xanterra Parks & Resorts Lodging standards of appearance and conduct.
Assist Front Desk Management in maintaining the supply of front desk office equipment and supplies including; registration cards, and room keys.
Responsible for the accurate & timely completion of all reports i.e. accidents, etc.
Respond to all audits and accounting requests in a timely fashion.
On occasion, individuals may be asked to perform functions of a higher or lower skill level positions including night audit.
Other duties as assigned.