Front Desk Staff - Wilson Lawn & Racquet Club

PALMETTO BLUFF INVESTMENTS LLC • Bluffton, SC

5d • Hybrid

About The Position

The Front Desk Staff plays a vital role in creating a welcoming and hospitable environment for members and guests in a dynamic and fast-paced club setting. This position requires a courteous yet professional attitude during all interactions, ensuring exceptional service is delivered at every touchpoint. The ideal candidate will be flexible, detail-oriented, and committed to maintaining a positive atmosphere while supporting a wide variety of activities and day-to-day operations.

Requirements

• Friendly, professional demeanor with a customer-first attitude.
• Proficiency in POS systems, reservation software, and calendar management.
• Strong verbal and written communication skills; fluency in English required.
• Must be able to lift 50lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.

Nice To Haves

• Previous hospitality experience preferred.
• Prior experience in a resort or club environment is a plus.

Responsibilities

• Answer telephone in an efficient and professional manner.
• Deliver a consistently high level of personalized service to both members and resort guests, ensuring a welcoming and refined experience.
• Respond to special requests or last-minute changes with poise and flexibility, maintaining a solutions-oriented approach.
• Provide accurate and timely information regarding court assignments, weekly programming, and upcoming events.
• Take reservations for members and guests, and assign courts as needed.
• Monitor court usage to ensure efficient turnover, timely transitions between reservations, and adherence to club policies.
• Maintain close and direct communication with the Shop Supervisor, Member Concierge and Resort.
• Check in members and guests and collect guest fees as applicable.
• Ensure the front desk area is always neat, professional, and representative of club standards.
• Perform opening and closing duties according to current standards.
• Maintain the organization of tennis shop merchandise, adjusting displays, stocking, and rotating stock.
• Keep the storeroom and shop organized; maintain inventory pars.
• Monitor and restock office supplies.
• Submit maintenance tickets as needed.
• Maintain cleanliness and overall presentation of the tennis shop.
• Assist customers with merchandise selection and sales.
• Support monthly inventory processes.
• Process transactions using the POS system.
• Assist with facility and event setup as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed