GCIC Front Desk Staff
About The Position
Glenview Community Ice Center is currently looking to hire part-time Front Desk Staff that has availability to work days, nights, weekends and special events. The Front Desk Staff is responsible for performing essential functions such as providing excellent front-line customer service, greeting visitors, answering questions about the organization, facilities, and programs, and handling phone calls appropriately. Responsibilities also include opening and closing front desk and offices, registering customers for programs, ice rentals, events, and memberships, accepting payments, balancing daily cash drawers, preparing bank deposits, maintaining a clean front desk, and keeping bulletin boards and information kiosks up-to-date. Additionally, the role involves documenting incidents and accidents, sorting and distributing mail, and assisting with other administrative duties and special projects/events as needed.
Requirements
- High school diploma or equivalent desired
- At least two (2) years of relevant experience required
- Excellent interpersonal and phone skills with a wide range of patrons is required
- Strong language skills
- Ability to type at least 35 wpm
- Ability to proofread/edit documents
- Ability to multitask and handle various assignments
- Knowledge of computers and software (Outlook, Word, Excel and Publisher)
- Ability to travel to facilities using personal automobile
- Ability to work a varied schedule including some nights and weekends
Nice To Haves
- Some college is strongly preferred, but will consider related experience or training in lieu of formal education.
Responsibilities
- Provide excellent front-line customer service to visitors and patrons
- Greet visitors and answer questions about organization, facilities and programs
- Answer phone calls and handle appropriately
- Open and close front desk and offices
- Register customers for programs, ice rentals, events and memberships; accept payments
- Balance daily cash drawer and prepare bank deposits
- Maintain clean front desk and up-to-date bulletin boards and information kiosks
- Document incidents and accidents
- Sort and distribute internal and external mail
- Assist with other administrative duties and special projects/events as needed
Benefits
- Complimentary Park Center Health and Fitness Membership
- Outdoor and Indoor Pool Membership
- Dog Park and Ice Center Membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
