Front Desk Specialist
About The Position
Welcome guests upon arrival and perform all duties associated with their check in/ check out to ensure excellent service standards are met. Manages online, phone and in-person room reservations. Welcome guests upon their arrival, checks them in, issues room keys and explains all amenities as well as things to do in the area. Takes and processes payments from guests. Provides information about the hotel, as well as all Company promotions and events. Respond to guest complaints in a friendly, timely and professional manner. Works with housekeeping staff to ensure that all rooms are clean and meet hotel standards and accommodate any special needs from guests. Confirms group reservations and arranges personalized services for VIP guests. Promotes additional services, when appropriate. Maintains updated records of bookings and payments. Performs all other duties as assigned.
Requirements
- Excellent service standards
- Ability to manage online, phone and in-person room reservations
- Ability to process payments
- Ability to provide information about the hotel, promotions, and events
- Ability to respond to guest complaints in a friendly, timely and professional manner
- Ability to work with housekeeping staff
- Ability to confirm group reservations and arrange personalized services for VIP guests
- Ability to promote additional services
- Ability to maintain updated records of bookings and payments
Responsibilities
- Welcome guests upon arrival and perform all duties associated with their check in/ check out to ensure excellent service standards are met.
- Manages online, phone and in-person room reservations.
- Welcome guests upon their arrival, checks them in, issues room keys and explains all amenities as well as things to do in the area.
- Takes and processes payments from guests.
- Provides information about the hotel, as well as all Company promotions and events.
- Respond to guest complaints in a friendly, timely and professional manner.
- Works with housekeeping staff to ensure that all rooms are clean and meet hotel standards and accommodate any special needs from guests.
- Confirms group reservations and arranges personalized services for VIP guests.
- Promotes additional services, when appropriate.
- Maintains updated records of bookings and payments.
- Performs all other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
