Front Desk Specialist (Urgent Care) - Part Time

ATHENS ORTHOPEDIC CLINIC, PA • Athens, GA

3h • Onsite

About The Position

This position is assigned to Urgent Care, Monday through Friday, from 4:00 PM to 7:00 PM. The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments.

Requirements

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
• Ability to multi-task in a fast paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Ability to quickly adapt to new work environments and personnel

Nice To Haves

• Front Desk experience in a health care setting preferred.
• Demonstrates a high level of customer service and interpersonal communication skills

Responsibilities

• Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests.
• Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
• Responsible for being the first friendly face or friendly voice that our patients come into contact with and to be pleasant and personable with all Therapy patients.
• The Front Office Staff is responsible for following all money handling procedures, collecting co-pays and co-insurances from patients, creating a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service and creating a deposit for the bank.
• Track the numbers of referring physicians and determine whether they are new or existing referrals.
• This encompasses many items, the key items are Medical Record Requests, charge corrections, requests for information, and HCFA’s, logging insurance information for back office staff and handling simple patient billing concerns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED