Front Desk Specialist - USFTGP Pinellas Park

Tampa General Hospital•Pinellas Park, FL

About The Position

The Front Desk Specialist provides efficient, friendly, and accurate patient-facing support during check-in and check-out using EPIC. The role verifies patient demographics and insurance information, collects co-payments, prepares required paperwork, assists with scheduling, and ensures documentation is complete to support patient flow and billing. The specialist communicates with physicians, nurses, and clinical and administrative staff to support coordinated care and a positive patient experience. The role also screens patients for required pre-certifications, authorizations, and referrals; educates patients about financial policies and procedures; and reconciles payment activities to help maintain a smooth, professional, and welcoming front office.

Requirements

High school diploma or GED.
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment performing front desk or patient service duties.
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
Proficiency in EPIC or similar electronic medical record systems and ability to document patient information accurately.
Strong customer service and communication skills for professional, compassionate interactions with patients, staff, and providers.
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation.
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Nice To Haves

Bilingual.

Responsibilities

Perform patient check-in and check-out processes in EPIC accurately and efficiently.
Verify patient demographics and insurance information, collect co-payments, and provide receipts.
Screen scheduled patients for required pre-certifications, authorizations, and referrals, and educate them about financial policies as needed.
Assist patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
Process required appointment paperwork and facilitate smooth patient flow in support of physicians and nurses.
Answer, screen, and route telephone calls from patients, providers, internal departments, and external partners.
Complete patient scheduling tasks in accordance with clinical and operational needs.
Document relevant patient information in EPIC to support communication within the clinical team.
Reconcile daily payments, balance the cash drawer, and close out financial activities at the end of each shift.
Maintain a positive patient experience by following safety protocols and emergency procedures and providing excellent customer service.