Front Desk Specialist - USFTGP Kennedy Family Care

Tampa General Hospital•Tampa, FL

About The Position

The Front Desk Specialist provides efficient, friendly, and accurate patient-facing support during check-in and check-out using EPIC. The role verifies patient demographics and insurance information, collects co-payments, prepares required paperwork, assists with scheduling, and ensures documentation is complete to support smooth patient flow and proper billing. The specialist works with physicians, nurses, and clinical and administrative staff to support coordinated care and a positive patient experience. The position proactively screens patients for required pre-certifications, authorizations, and referrals, and educates them about financial policies and procedures. It also reconciles payment activities and contributes to a smooth, professional, and welcoming front office environment.

Requirements

High school diploma or GED.
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment performing front desk or patient service duties.
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
Proficiency in EPIC or similar electronic medical record systems and ability to document patient information accurately.
Strong customer service and communication skills for professional and compassionate interactions with patients, staff, and providers.
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation.
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Responsibilities

Perform patient check-in and check-out processes in EPIC accurately and efficiently.
Verify patient demographics and insurance information, collect co-payments, and provide receipts for services.
Screen scheduled patients for required pre-certifications, authorizations, and referrals, and educate patients about financial policies as needed.
Assist patients on arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
Support physicians and nurses by processing appointment paperwork and facilitating smooth patient flow.
Answer, screen, and route telephone calls from patients, providers, internal departments, and external partners.
Complete patient scheduling tasks in accordance with clinical and operational needs.
Document relevant patient information in EPIC to support communication within the clinical team.
Reconcile daily payments, balance the cash drawer, and ensure financial activities are properly closed at the end of each shift.
Uphold safety protocols, follow emergency procedures, and provide excellent customer service to maintain a positive patient experience.