Front Desk Specialist - Beach Rehab

Jacksonville Orthopaedic Institute•Jacksonville Beach, FL

11d•$18 - $20•Onsite

About The Position

The Front Desk Specialist serves as the receptionist and performs all related clerical and administrative functions according to current practices and established procedures. This is a full-time position located at the Beaches rehab facility.

Requirements

High school diploma or GED.
Excellent customer service skills.
Effective communication skills.
Ability to work in an environment involving direct contact with the public and staff.
Ability to handle stressful and difficult situations.
Ability to multi-task and work efficiently in a fast-paced environment.
Knowledge of patient confidentiality standards.
Effective computer skills.

Nice To Haves

Previous medical office experience preferred.

Responsibilities

Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
Responsible for checking patients in and out for their scheduled appointments.
Collect and update current demographic and insurance information.
Verify insurance participation and obtain necessary referrals.
Collect all applicable co-pays or patient balances and maintain a cash journal.
Schedule patient appointments.
Instruct patients on HIPAA requirements, financial responsibility.
Assist patients with requests for records, x-rays, transportation etc.
Maintain electronic medical records.
Handle multiple telephone lines, screen callers, and relay messages.
Perform related job duties as required to support the medical office.