Front Desk Specialist - The Reserve at Park MGM
About The Position
Join the team as a Front Desk Specialist at The Reserve at Park MGM, an exclusive luxury hotel experience designed for guests seeking personalized service and elevated hospitality. In this role, you'll create exceptional first impressions, deliver seamless arrivals and departures, and provide tailored service that makes every guest feel valued from the moment they arrive. Working in an intimate luxury environment, you'll anticipate guest needs, build meaningful connections, and create memorable experiences that reflect the high standards of The Reserve. This is an exciting opportunity for hospitality professionals who are passionate about delivering personalized service and creating WOW moments that guests will remember long after their stay!
Requirements
- Must be 21 years of age or older
- High School Diploma or GED
- One (1) year of prior relevant experience, preferably in a high-volume call center or guest services
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Responsibilities
- Handle all incoming and outgoing calls in a courteous, efficient, and professional manner while maintaining composure in a fast-paced, high-volume environment
- Dispatch and coordinate guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services
- Provide guests with information regarding property amenities, services, and facilities
- Maintain complete knowledge of room service menu offerings and recommend additional food and beverage options when appropriate
Benefits
- Free meals in our Park MGM employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
