Front Desk Specialist - (Full Time-Greensboro)

Athens Orthopedic Clinic • Greensboro, GA

12d • Onsite

About The Position

The Front Office Specialist is responsible for providing exceptional customer service, ensuring patients arrive for their appointments on time, and contributing to the financial success of the company by collecting appropriate co-insurance and co-payments. This role involves managing schedules, patient charts, and financial transactions, as well as maintaining positive relationships with patients, referring offices, and colleagues.

Requirements

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, billing, charges and collections
• Ability to multi-task in a fast paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Demonstrates a high level of customer service and interpersonal communication skills
• Ability to quickly adapt to new work environments and personnel

Nice To Haves

• Front Desk experience in a health care setting preferred.

Responsibilities

• Create a culture of exceptional customer service by continually exceeding patient expectations and cultivating positive relationships with patients, therapists, referring offices, and fellow employees.
• Properly maintain and manage daily schedules of clinics, ensuring patients are scheduled correctly, therapists are blocked off appropriately, managing sudden availability or lack of appointments, and ensuring scripts are scheduled in full.
• Schedule post-operative patients correctly according to their physicians’ clinical schedules and special requests.
• Ensure proper information is obtained from the patient, including identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.
• Serve as the first point of contact for patients, being pleasant and personable.
• Follow all money handling procedures, collect co-pays and co-insurances, create a ledger for the billing company, and create a bank deposit.
• Track the numbers of referring physicians and determine whether they are new or existing referrals.
• Manage patient accounts, including medical record requests, charge corrections, requests for information, HCFA’s, logging insurance information for back office staff, and handling simple patient billing concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED