Front Desk Specialist I - Convenient Care
Austin Health Partners•Austin, TX
•Onsite
About The Position
Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.
Requirements
- High school diploma or equivalent
Nice To Haves
- One year of customer service experience
Responsibilities
- Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
- Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
- Responsible for obtaining patient demographics and verifying insurance information at each visit
- Perform patient check in/out
- Collect all insurance copays, balances and uninsured payments at the time of service
- Maintain individual bank and prepare end of day report to management for balancing and sign off daily
- Process payment plan agreements
- Control all patient access beyond lobby
- Maintain waiting room and front desk area in neat and orderly condition
- Maintain knowledge of all health forms required for each visit and verification of storage in EMR
- Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others
- Regular & prompt attendance on agreed upon daily and weekly start and end time.
- Assist with clinical inboxes as needed
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
