Front Desk Security

Jacob A Riis Neighborhood Settlement•Long Island City, NY

1d•Onsite

About The Position

The Front Desk Security is responsible for maintaining a safe, secure, and professional environment at the facility’s main entrance. This role includes monitoring all entrances and exits, verifying authorized access, managing visitor and participant sign-ins, and ensuring only approved individuals pick up participants. The officer also supervises youth awaiting pickup, mediates conflicts, responds to emergencies, and patrols the site for potential safety concerns. Additional responsibilities include covering the front desk, answering phones, documenting daily activities in a logbook, and supporting opening and closing procedures.

Requirements

Valid NYS Security Guard License
Minimum of two (2) years’ experience as a security guard
Back ground clearance; fingerprinting, sex offender check list; physical, three (3) reference check
High School Diploma or G.E.D.
Ability to carry out instructions furnished in a written and oral form
Excellent interpersonal ,oral and written communication skills
Detail-oriented and strong organizational and follow up skills
Flexibility, patience, resourcefulness and a willingness to learn
Ability to be an effective team leader
Good interpersonal skills, with the ability and willingness to work with diverse ethnic populations

Nice To Haves

Relevant experience in a youth setting preferred
A genuine respect for and an interest in the well-being of children
Experience in a non-profit setting
Bilingual English/Spanish preferred

Responsibilities

Maintains strict boundaries with program staff and participants
Provide an atmosphere in which all participants, staff and visitors feel safe
Manage and mediate all conflict
Monitor entrances and exits; prevent unapproved entry; controls entrances; direct persons who cause a disturbance to leave the property; keep lobby clear of unauthorized persons
Patrols site; checks for unsafe conditions
Ensuring that facility is opened and/or closed during specified hours
Responds to emergencies in an orderly manner
Ensure that all participants and visitors sign in and out daily
Ensure that only approved/authorized individuals sign out participants during daily pick up
Supervise youth participants that are waiting for pick up
Communicates in a manner that is open, honest and responsive in all situations
Answer phone calls; covers front desk
Document daily occurrences, events, and happenings in the logbook
Additional duties as required by supervisor(s)