Front Desk Secretary - Medical Office
About The Position
As a Front Desk Medical Secretary, you will be responsible for managing a fast-paced front desk and providing exceptional customer service to our patients. Assisting with medical paperwork and answering questions via patient calls/emails/messages. The schedule will be Monday to Saturday Clinic Days. Must be able to travel to multiple office locations across New York. Spanish language proficiency is preferred, and English is required. The ideal candidate must be able to multitask, work efficiently in a fast-paced environment, be proficient in email and electronic medical record systems, flexible in scheduling patients, and possess excellent communication, interpersonal skills, and professionalism. The office dress code is formal and professional. Must help with daily office clean-up and be able to commute consistently.
Requirements
- Have the ability to multitask and work efficiently in a fast-paced environment.
- Have proficiency in email and electronic medical record systems.
- Be flexible in scheduling patients.
- Have excellent communication and interpersonal skills.
- Be Professional.
- English Required.
- Must be able to commute consistently.
Nice To Haves
- Spanish (Preferred).
Responsibilities
- Arriving 30 minutes before the clinic opens (830AM).
- Scanning and sorting mail daily.
- Greet patients and visitors, check them in and out, and ensure they are directed to the correct healthcare provider.
- Manage patient records using our electronic medical record system.
- Manage patient referrals and coordinate care with other healthcare providers.
- Scheduling future/follow-up appointments based on patient needs.
- Checking/Correcting insurance information.
- Working with the back office team for insurance and billing questions.
- Calling patients who have missed appointments to reschedule.
- Completing required paperwork for patients using physician reports.
- Ensure medical records/demographics are complete for patients prior to their visits.
- Obtain insurance information when missing and help back off team with patient communication.
- Maintaining a clean and positive work environment.
- Help with Daily Office Clean up.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
