Front Desk Scheduler

Pinnacle Clinical Research • Georgetown, TX

1d • Onsite

About The Position

Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization.

Requirements

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Fluency in Spanish is required
• Excellent written and oral communication skills
• Organizational skills
• Project management skills
• Ability to show initiative
• Ability to maintain a cheerful outlook
• Knowledge of Microsoft Office Suite, including Microsoft Outlook
• Ability to pay attention to details
• Ability to multitask
• Ability to prioritize work
• Ability to maintain confidentiality
• Ability to be a team player
• Problem-solving skills
• People skills, including possessing a positive, friendly, and professional demeanor
• Ability to be flexible with changing priorities
• Ability to communicate in a diplomatic and professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to draft routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Nice To Haves

• Medical office administration and clinical research experience is preferred.

Responsibilities

• Answers, screens, and transfers inbound phone calls
• Receives and directs visitors and clients
• Responsible for general clerical duties, which include photocopying, faxing, and mailing
• Maintains the electronic and hard copy filing system
• Retrieves documents from the filing system
• Oversees requests for information and data
• Resolves administrative problems and inquiries
• Prepares work/school excuse documents
• Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team’s messages
• Schedules and coordinates meetings, appointments, and conference room availability
• Maintains office supply inventory
• Coordinates maintenance of office equipment
• Call the patient to confirm next day’s appointments or procedures as needed.
• Schedules procedure visits and Fibroscan appointments
• Utilizes CRIO for scheduling visits and texting patients
• Reviews visit schedules to ensure room and resource availability
• Follows HIPAA guidelines as outlined by company policies and government agencies
• Orders office supplies for the office
• Assisting the Clinical staff with administrative tasks
• Intake of referrals and communicating with physician offices
• Ensures the lobby is organized
• Greets and welcomes all visitors
• Flexibility to cross-train and learn new skills as appropriate
• Additional duties as assigned.

Benefits

• 401k
• Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance
• 3 weeks of paid time off
• 14 paid company holidays
• Scrub voucher (specific positions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED