Dental Front Desk Scheduler -Short Pump

Virginia Family Dentistry

1d•Onsite

About The Position

Virginia Family Dentistry is looking for an experienced Front Desk Scheduler to join our Short Pump team! Experience in scheduling dental specialties such as periodontics and endodontics highly preferred. The scheduler is responsible for maintaining an efficient and productive schedule. Front desk team members perform routine clerical and administrative work such as answering telephones, greeting patients, updating patient information, inquiries, scheduling appointments, and record-keeping.

Requirements

1 year or more of dental office experience
Excellent communication skills
Time management
Confidentiality
Attention to detail
Teamwork

Nice To Haves

Experience in scheduling dental specialties such as periodontics and endodontics

Responsibilities

Review schedules daily to fill any open appointment times. Monitor changes continuously throughout the day as schedule changes to fill open times
Confirm, schedule, and follow up on unscheduled appointments
Greet patients, answer telephones, and check office emails daily
Run necessary patient reports and make follow up and treatment calls
Ensure all patient appointment information is up to date including updated insurance information, current address, phone number, email, time allowed for the appointment, and if there are any past due balances
Partner with insurance coordinator on any pre-treatment cost estimates or insurance needs to be updated
Communicate with accounts receivable coordinator if there is a balance due or financial arrangement need to be made
Partner with the specialist or hygiene coordinators as needed
Review treatment plans with patients to give an understanding of the treatment needed and the insurance coverage of that treatment