Front Desk Sales Associate Part Time

BJ's Wholesale Club • Tilton, NH

5d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. The Front Desk Sales Associate is responsible for executing acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to carry out job functions and responsibilities as assigned, support club policies and procedures, and strive for flawless execution. They must act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, and move with speed and agility. A friendly and positive attitude is essential. Members can expect service excellence through all points of contact, with concerns resolved and deescalated. A daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) is expected. Club standards include working as a team to deliver a grand opening look daily, ensuring all items are stocked and promotional plans are executed, and maintaining a clean and organized environment. Team members should understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and business impact.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs.
• Handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Providing excellent and efficient member service.
• Carrying out job functions and responsibilities as assigned.
• Supporting the application of club policies, procedures, and compliance.
• Acting with honesty and integrity and leading with the member in mind to address concerns and escalate appropriately.
• Ensuring a safe and positive environment for members and each other.
• Embracing inclusion and diversity by working together with collaboration and respect.
• Working as a team to achieve goals.
• Moving with speed and agility in everything we do.
• Innovating and adapting to move as fast as the world around us.
• Maintaining a friendly and positive attitude.
• Delivering service excellence through all points of contact.
• Resolving and deescalating to address every member concern.
• Ensuring a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate).
• Working as a team to deliver GOLD club standards daily.
• Working with commitment and pride to deliver a Grand opening look daily.
• Ensuring all items are stocked and promotional plans are executed.
• Maintaining a clean and organized environment, inside and out.
• Understanding how to access and read production and/or financial performance reporting for your department.
• Promoting the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Selling BJ’s membership products to potential new and existing members with high energy and determination.
• Driving toward goal achievement, defined by business established benchmarks and results.
• Exhibiting clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivering superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Following tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolving Member concerns in a courteous and timely manner.
• Escalating issues to PIC and MOD when necessary.
• Assisting with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintaining all club policies and procedures.
• Performing other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed