Front Desk Resource Navigator

Urban Peak Denver•Denver, CO

14d•Onsite

About The Position

Under the supervision of the Case Manager Supervisor, the Resource Navigator will be responsible for curating and upholding relationships with community partners including but not limited to landlords and property management, legal advocates, recovery care facilities and support in wrap around services and intakes of incoming clients. The Resource Navigator will schedule meetings with clients to help navigate resources in the community as they exit homelessness. Additionally, the Resource Navigator is responsible for scheduling and facilitating any appointments necessary for a youth to move into the Mothership including, youth assessments, client data collections, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Requirements

Master’s degree in social work, psychology, or a related field AND a minimum of four (4) years' experience working with youth; OR a bachelor’s degree in human services, or related field AND five (5) years’ experience working with children/youth; OR six (6+) consecutive years’ full-time (FT) experience with high-risk youth.
Ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
Understanding of trauma informed interactions and/or a willingness to learn and adopt this approach.
Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs.
Data collection and the ability to maintain accurate and thorough client files and HMIS database.
Skills in oral and written communications.
Skills in negotiating and mediating, particularly in sensitive situations.
Able to make sound decisions, using available information while maintaining appropriate confidentiality.
Able to function as a member of an interdisciplinary team and work with collaborating agencies.
Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
Must be team-oriented and able to coordinate with various departments and staff.
Must be QMAP certified or eligible for QMAP certification.
Must understand the provision of and commitment to trauma informed care.
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel), as well as telephone experience.
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts).

Nice To Haves

Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.

Responsibilities

Curating and upholding relationships with community partners including landlords, property management, legal advocates, and recovery care facilities.
Providing support in wrap-around services and intakes of incoming clients.
Scheduling meetings with clients to help navigate community resources as they exit homelessness.
Scheduling and facilitating appointments for youth moving into the Mothership, including youth assessments.
Conducting client data collections and maintaining documentation and file maintenance.
Reporting maintenance issues and ensuring program facilitation aligns with Urban Peak’s mission.
Ensuring interactions, interventions, and environments are trauma-informed and emphasize physical and emotional safety.
Meets with youth to obtain history and complete assessments.
Provides personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
Provide guidance to youth that is based in the principles of trauma informed care and positive youth development.
Assists youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals.
Conducts and/or participates in teamings with persons involved with youth.
Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability.
Acts as a positive role model to further Urban Peak’s goals.
Attends all required training, staff meetings and client reviews, being prepared to address client issues.
Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
Works with parents, legal guardian, or family members towards reunification, if appropriate.
Accurately document all services including assessments, case notes, service plans and specific services received by clients in Salesforce and HMIS.
Collect and maintain accurate data on an ongoing basis.
Document relevant and significant events that occur during the shift in the Communication Log.
Maintain clear and effective communication with other staff regarding clients.
Work to ensure client confidentiality.
Complete thorough intakes in a manner that begins to establish comfort and trusting relationships.
Assess the level of need and intent of youth and make recommendations regarding youth’s involvement in Urban Peak.
Establish plans with youth, ensure follow through, and make appropriate referrals.
Maintain close communication with supervisor regarding daily operations of the program.