Front Desk Representative
About The Position
Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change. CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance. Our Mission: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. The Front Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, insurance verification, scheduling support, and delivering exceptional customer service while helping patients navigate CAHN's system of care.
Requirements
- High School Diploma or GED required.
- Minimum of 2 years of medical office, customer service, or front desk experience.
- Strong communication, customer service, and organizational skills.
Nice To Haves
- Experience with electronic health record systems preferred; eClinicalWorks experience strongly preferred.
- Medical collections experience preferred.
- Bilingual (English/Spanish) preferred.
Responsibilities
- Greet and register new and returning patients.
- Verify patient demographics, insurance, and eligibility information.
- Assist uninsured and underinsured patients with available resources.
- Educate patients on appointments, services, payment responsibilities, and required documentation.
- Follow up on missed and canceled appointments.
- Process payments and balance end-of-day reports.
- Support telehealth follow-up scheduling.
- Maintain front desk operations, supply inventories, and required reporting.
- Participate in daily team huddles and other assigned duties.
Benefits
- Medical, Dental, and Vision Insurance
- Secondary Gap Insurance
- Prescription Drug Plan
- Supplemental Policies through Colonial Life
- 401(k) Retirement Plan with up to 3% Company Match
- Employer‑Sponsored Short‑Term Disability
- Employer‑Paid Life and AD&D Insurance
- Paid Time Off (PTO) accrued beginning Day 1
- Self‑Care Floating Holidays
- 9.5 Paid Holidays
- Employee Assistance Program (EAP)
- Public Service Loan Forgiveness (PSLF) eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
