Front Desk Representative
About The Position
Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work! This role involves answering telephones, responding to inquiries, taking messages, and screening and directing phone calls in a professional manner. It also includes processing student registrations using effective sales/customer service techniques, providing excellent facility tours and explanations of the program, and resolving member concerns/complaints professionally. The representative will greet parents and students, maintain the cleanliness of the front desk area and other specified areas, handle email correspondence, and provide occasional administrative support. Additionally, they will help prepare documentation and reports for pool staff and enforce safety rules and regulations, administering first aid when necessary.
Requirements
- High school diploma or GED required.
- Two years previous customer service and/or administrative office experience required.
- Intermediate level computer skills required using Word, Excel and other software systems.
- Must have weekday morning, evening, and weekend availability to be considered.
- Able to maintain a consistent schedule of at least 3 shifts per week, including 1 weekend day.
- Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire.
Nice To Haves
- Some college preferred.
- Bilingual Speakers Preferred
Responsibilities
- Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Provides excellent facility tours and explanation of the program.
- Resolves members concerns/complaints using a professional approach.
- Greets parents and students as they check in for lessons.
- Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
- Handles email correspondence in a timely and professional manner.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Helps prepare all documentation and reports for pool staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Benefits
- SIMPLE IRA
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Paid training (includes all safety certifications)
- Flexible hours & Competitive hourly pay - earn up to $20/hour based upon weekly hour commitment
- Free group swim lessons for your family members (after 3 months of employment)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
