Front Desk Representative

Arrowhead Orthopaedics • Rancho Cucamonga, CA

9d • Onsite

About The Position

Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians’ schedules to ensure that their physicians are fully booked but also in accordance with the AO’s 20 minute wait time policy.

Requirements

• High school diploma or equivalence required.
• Ability to type a minimum of 40 words per minute
• Proficient in operating a computer, scanner, and other office equipment
• Working knowledge of Microsoft Outlook and other healthcare-related software applications.
• Strong telephone etiquette and customer service skills.
• Excellent verbal and written communication skills with patients, providers, and staff.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced, high-stress environment.
• Strong organizational, leadership, and team coordination abilities.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Attention to detail and accuracy in documentation and recordkeeping.
• Demonstrated experience assisting providers with patient care, procedures, and clinical documentation.
• Requires sitting and walking, with daily occasional stooping, reaching, and bending.
• Occasional lifting up to thirty pounds.
• Hearing must be in the normal range for telephone and personal communication.
• Requires manual dexterity sufficient to operate keyboards and other office equipment.
• Required to submit and obtain a negative result in the pre-employment drug screening.
• Ability to pass a background check.
• Candidates must be legally authorized to work in the United States.
• Employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

• Ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice.

Responsibilities

• Check in patients.
• Reschedule patients if necessary.
• Verify patients insurance by scanning proper documentation.
• Explain to patients our forms.
• Answer calls.
• Monitor waiting time.
• Call patients that requires hand carrying X-rays.
• Collect co-pays.
• Keep track of waiting time.
• Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.
• Route documents faxed to us and from us.
• Aid patients with special needs such as wheelchairs and other.
• Basic clerical activities.
• Comply with all HIPPA laws and regulations.

Benefits

• The hours, pay scale, and benefits will be defined as agreed upon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED