FRONT DESK REPRESENTATIVE

The Yale Club of New York City • New York, NY

2d • Onsite

About The Position

The Front Desk Representative is responsible for providing exceptional customer service and ensuring guest satisfaction in various hospitality establishments such as hotels, resorts, and other accommodation facilities. The primary role of a guest service agent is to assist guests during their stay and handle their requests and inquiries efficiently.

Requirements

• Exceptional customer service skills
• Efficient handling of check-in and check-out processes
• Reservation management capabilities
• Promptly addressing guest inquiries, concerns, and requests
• Assisting guests with hotel facilities, services, and local attractions
• Effective problem resolution skills
• Adherence to safety and security procedures
• Accurate cash and credit card handling
• Proficiency in administrative tasks
• Effective collaboration with other departments
• Up-to-date knowledge of hotel policies, procedures, services, and local attractions
• Ability to multitask while maintaining a professional demeanor

Responsibilities

• Greet guests with a warm and friendly attitude, providing a positive first impression and creating a welcoming atmosphere.
• Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, issuing keys, and processing payments.
• Assist guests with making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities.
• Provide exceptional customer service by promptly addressing guest inquiries, concerns, and requests via in-person interaction, telephone, email, or other communication channels.
• Offer assistance and information on hotel facilities, services, and local attractions. Help guests with transportation arrangements, restaurant reservations, and other special requests.
• Resolve guest complaints or issues promptly and effectively, ensuring guest satisfaction. Escalate complex problems to appropriate management personnel when necessary.
• Maintain a secure and safe environment by following established procedures, monitoring access, and reporting any suspicious activities or incidents to the appropriate authorities.
• Handle cash, credit card transactions, and other payment methods accurately, following established procedures and ensuring the security of financial transactions.
• Perform various administrative duties, including maintaining guest records, updating reservations system, preparing reports, and completing other assigned tasks.
• Collaborate effectively with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and address guest needs.
• Stay updated on hotel policies, procedures, services, and local attractions to provide accurate information to guests.
• Manage multiple tasks simultaneously, such as answering phone calls, checking guests in or out, and addressing guest inquiries, while maintaining a professional and composed demeanor.

Benefits

• Competitive health plans which include medical, dental, vision through Union Local 6
• Retirement Plan (401(k))
• Life Insurance
• Long Term and Short Term Disability
• Paid Time Off Program
• Sick Leave
• Paid Family Leave and Family Medical Leave which include maternity and paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed