Front Desk Representative

Lifepoint Health • Johnstown, PA

8d • Onsite

About The Position

Front Desk Representative Job Type: Full Time | Day Shift Your experience matters Conemaugh Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team Low turnover reflecting team stability Highly supportive and collaborative team environment Peer-to-peer recognition Strong focus on staff well-being and safety culture

Requirements

• Experience working in the medical field in either a Physician’s office, Clinic or other related medical office settings.
• High School Diploma or equivalent Required.

Nice To Haves

• At least 3-5 years experience in a medical office setting.
• Certification of a Medical Secretary, MOA or MOT; CPR certification.

Responsibilities

• Answer phones in courteous and appropriate manner in accordance to hospital policy
• Maintain competency in electronic medical record including insurance verification, appointment scheduling, registration, collection of copays and end of day process.
• Monitor physician schedules in electronic medical record, monitor for appropriate scheduling, cancellations, etc.
• Send tasks if applicable to either Physicians or Clinical staff
• Assist in completing patient forms including FMLA, insurance forms, etc and submitting forms to physicians to review and sign.
• Responsible for sending out forms either by mail or fax and responsible for collecting fee for form completion.
• Scan paperwork that needs placed in the patients EMR including outside labs, testing, forms, etc.
• Complete all office tasks each day before close of business.
• Assist with incoming mail and sorting mail to appropriate staff. Same for incoming faxes.
• Assist in obtaining release of medical record form if outside records are needed.
• Responsible for scanning outside records into electronic medical record.
• Assist is obtaining authorizations for patient tests and procedures.
• Assist other front office staff as needed.
• Surgery Scheduling – responsible for scheduling all surgical procedures for all physicians within the practice.
• Responsible for managing work queues (schedule order and referrals) and notification of all departments of ordered testing.
• Maintain proficiency in use of EPIC system for placing orders/prep for case and documenting needed information in appropriate place. This also includes scanning.
• Responsible for obtaining correct CPT and ICD 10 codes prior to obtaining authorizations for surgical procedures.
• Will work with coding/billing staff to ensure that appropriate coding procedures are gathered.
• Responsible for ensuring that patient’s insurance is active and eligible for date of surgery.
• Responsible for contacting insurance companies and obtaining authorizations for all surgical procedures being performed.
• Authorizations must be obtained prior to surgical procedure being performed.
• Responsible for notifying operating rooms, ASU, Centralized Scheduling and insurance companies when there are changes in procedure and/or dates.
• Responsible for Scheduling all Patient testing and authorizations– MRIs, CT Scans, etc.
• Responsible for informing patient of all testing/surgery information, preps, special instructions, pretesting, etc.
• Responsible for the coordination of referral appointments
• Understanding and obtaining insurance authorizations for patient x-rays, labs, MRIs and all testing, when required by patient’s insurance plan.
• Use of the insurance companies’ websites, i.e. Navinet, UPMC, etc. system for insurance authorization verification.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED