Front Desk Representative (7am-3pm and 3pm-11pm Shift)

Kisco Senior Living • Rockville, MD

1d

About The Position

The Front Desk Representative at The Preston provides exceptional customer service at the front desk to create a warm, secure, and friendly atmosphere in the community. The role includes monitoring residents and guests entering and leaving the community, helping residents with requests, answering incoming calls, maintaining a neat and clean front desk and entrance, and responding to emergencies and supplying emergency personnel.

The position requires excellent customer service, basic competency with multiple forms of technology, and the ability to work a flexible schedule that may include evenings, nights, weekends, and holidays. Kisco Senior Living describes itself as an award-winning senior living industry leader for over 30 years. Employment offers are contingent on completing pre-employment requirements, including a drug screen, job-related physical, TB test, and background check; the company covers the cost of these requirements.

Requirements

• Excellent customer service skills.
• 6 months to 1 year of front desk, receptionist, or resident relations experience.
• Basic competency in multiple forms of technology, including Microsoft Office applications, internet-based applications, and custom applications.
• Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed.

Nice To Haves

• High school diploma or GED preferred.
• Senior living experience is a plus.
• Hotel experience is a plus.

Responsibilities

• Monitor residents and guests entering and leaving the community.
• Assist residents with requests as needed.
• Answer incoming calls.
• Maintain a neat and clean front desk and entrance area.
• Respond to emergencies and supply emergency personnel.

Benefits

• Free meal per shift.
• Healthcare benefits, including vision and dental, for full-time employees.
• Matching 401(k) for full-time employees.
• Paid time off.
• Rewards and bonus opportunities.
• Continuous training and growth opportunities.
• Company covers the cost of pre-hire requirements for selected employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED